Understanding the
Conversation Design Process

  1. Internal Kickoff

    • Meet your internal teammates

    • Familiarize the (internal) team with the Conversation Design process, which may be new to some of them

    • Create a Preliminary Project Plan, prior to the external kickoff

    • Get input and guidance from Subject Matter Experts

      • But try to avoid having them get stuck just repeating the same type of project over and over and over and over and….